General Conditions of Sale

1. Introduction

These General Terms and Conditions of Sale (the "Terms") govern the sale of products and services by Un Amour Soyeux ("we", "us" or "our") via our website www.unamoursoyeux.com (the "Site"). By placing an order on our Site, you ("Customer", "you" or "your") agree to be bound by these Terms.

2. Products and Services

Un Amour Soyeux offers a variety of silk products for sale on the Site. All product descriptions, images, and prices are provided to the best of our knowledge and are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.

3. Orders

3.1 Placing an Order : Orders are placed directly on our Site. You agree to provide accurate and complete information during the ordering process.

3.2 Order Confirmation : After placing your order, you will receive a confirmation email. This confirmation does not guarantee product availability. We reserve the right to cancel any order due to product unavailability, pricing or description errors, or suspected fraud.

3.3 Order Cancellation : If you wish to cancel your order, please contact us at support@unamoursoyeux.com as soon as possible. Once the order has been processed, it cannot be cancelled.

4. Price and Payment

4.1 Prices : All prices are displayed in Swiss francs (CHF) and include applicable taxes, unless otherwise stated. Delivery charges are calculated and displayed at checkout.

4.2 Payment Methods : We accept several payment methods, including credit/debit cards and other electronic payment solutions available on our Site. Payment must be made in full at the time of ordering.

4.3 Payment Security : All transactions are processed through secure payment platforms to ensure the protection of your banking information.

5. Shipping and Delivery

5.1 Shipping : We offer different delivery options, displayed at checkout. Delivery times vary depending on the delivery method chosen.

5.2 Delivery : We endeavour to deliver your order within the estimated timescales, but we are not responsible for delays caused by carriers or events beyond our control.

5.3 Risk of loss : The risk of loss or damage to the products passes to you upon delivery.

6. Returns and Refunds

6.1 No Returns : All sales are final. We do not accept returns or exchanges. Please check your order carefully before confirming it.

6.2 Refunds : Refunds will only be given in the event of a product defect or an error on our part. If you receive a defective or incorrect product, please contact us at support@unamoursoyeux.com on the same day you receive your order.

7. Warranty and Liability

7.1 Product Warranty : Some products may have a manufacturer's warranty. Please refer to the product description for more information.

7.2 Limitation of Liability : To the extent permitted by law, Un Amour Soyeux shall not be liable for any indirect, special, consequential or punitive damages, including loss of profits, data or any business interruption related to the use of our products or services.

8. Confidentiality

Your privacy is important to us. See our Privacy Policy to learn more about how we collect, use, and protect your personal information.

9. Applicable Law

These Terms and any disputes arising out of them shall be governed by and construed in accordance with the laws of Switzerland , without regard to principles of conflicts of laws.

10. Modifications to the Conditions

We reserve the right to modify these Terms at any time without notice. Continued use of our Site after any modification constitutes your acceptance of the new Terms.

11. Contact

If you have any questions regarding these Terms, please contact us at:
support@unamoursoyeux.com